Shipping policy
Shipping Policy
1. Shipping Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- If there is a high volume of orders, processing may take longer, and we will notify you via email.
- Orders placed after 3 PM will be processed on the next business day.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $10 |
| Express Shipping | 2-3 business days | $15 |
| International Shipping | 7-14 business days | Varies by location |
※ Delivery times may be affected by external factors such as carrier delays, customs processing, or holiday seasons.
3. International Shipping
- We ship to Australia.
- International orders may be subject to import duties, taxes, and customs fees, which are the customer’s responsibility.
- Customs processing time may delay delivery.
4. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order on sendle.com.
5. Shipping Restrictions
- We do not ship to P.O. Boxes, military addresses, certain countries.
- Some products may have specific shipping restrictions due to regulations.
6. Lost or Damaged Shipments
- We are not responsible for lost or stolen packages once they have been marked as "Delivered."
- If your package is damaged in transit, please contact us within 48 hours with photos, and we will assist you in filing a claim with the carrier.
7. Returns & Exchanges
- For return and refund information, please refer to our Return & Refund Policy.
8. Contact Information
If you have any questions about our shipping policy, please contact us at:
📧 infopielau@gmail.com